Retail Sales Associate

15 hours ago


Birmingham, Michigan, United States Brilliant Earth Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Brilliant Earth. As a Jewelry Consultant, you will play a key role in providing an exceptional experience for every customer, guiding them through the life of the sale and exceeding sales targets in a fast-paced environment.

Key Responsibilities
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A diverse and inclusive work environment.
  • A generous discount on our jewelry.
  • Access to exclusive discounts on gym memberships and more.
  • An Employee Assistance Program for 24/7 access to counseling.
  • Giving back and volunteer opportunities.
  • Insurance, including medical, dental, and vision.
  • A 401k match.
  • Paid Time Off.
  • Disability and Life insurance.
  • Pre-Tax Commuter Benefits.
How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss the next steps in our interview process.


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