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Retail Sales Associate

2 months ago

Birmingham, Michigan, United States Brilliant Earth Full time
Job Title: Retail Sales Associate

Brilliant Earth is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities:
  • Utilize sales strategies and product knowledge to guide customers through the purchasing process, creating personalized experiences and driving sales growth.
  • Manage a high volume of incoming sales leads, providing a luxury customer experience reflective of our high-quality products.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable and one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements:
  • A passion for delivering exceptional customer service and building strong relationships with customers.
  • A drive to exceed sales targets and grow sales revenue.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • A keen eye for detail and a passion for process, with the ability to work accurately and efficiently.
  • A team player with a collaborative mindset, with the ability to work effectively with colleagues and leaders.
What We Offer:
  • A competitive compensation package, including a base salary and sales incentives.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and paid time off.
  • Opportunities for career growth and professional development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on collaboration, innovation, and diversity.
  • A generous employee discount program, with discounts on Brilliant Earth products.
How to Apply:

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.