Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Palmer Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Responsibilities:- Process customer orders accurately and efficiently, ensuring timely delivery and high-quality service.
- Invoice and verify rates per contractual warehouse agreement, maintaining a high level of accuracy and attention to detail.
- Address customer complaints in a timely and professional manner, escalating issues to management as needed.
- Research discrepancies in inventory, identifying and resolving issues promptly.
- Maintain a positive and courteous relationship with customers through email and phone communication.
- Follow established company policies and procedures, ensuring compliance and adherence to industry standards.
- Collaborate with office and warehouse personnel to meet productivity goals and achieve business objectives.
- Perform additional functions as assigned by management, demonstrating flexibility and adaptability.
- Minimum of 2 years of customer service experience in logistics/3PL, with a strong understanding of warehouse management systems.
- Flexible work schedule, with ability to work early, late, and weekends as needed.
- Technical skills, with proficiency in Microsoft Office Suite and ability to work in multiple warehouse management systems.
- Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
- High school diploma or GED, with ability to read, write, and speak English fluently.
Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, including customized reporting, labeling, repackaging, and other services. Our core values of service, trust, integrity, and respect guide our business practices and interactions with customers and employees.
We are an Equal Opportunity Employer, committed to providing a diverse and inclusive work environment that values and respects the contributions of all employees.
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