Customer Service Representative

5 days ago


Grand Prairie, Texas, United States Palmer Distribution Services Inc Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Palmer Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Responsibilities:
  • Process customer orders accurately and efficiently, ensuring timely delivery and high-quality service.
  • Invoice and verify rates per contractual warehouse agreement, maintaining accurate records and resolving any discrepancies.
  • Address customer complaints in a timely and professional manner, escalating issues to management as needed.
  • Research and resolve inventory discrepancies, maintaining a high level of accuracy and attention to detail.
  • Maintain a positive and courteous relationship with customers through email and phone communication.
  • Follow established company policies and procedures, ensuring compliance and maintaining a high level of professionalism.
  • Collaborate with office and warehouse personnel to meet productivity goals and achieve team objectives.
Requirements:
  • Minimum of 2 years of customer service experience in logistics/3PL, with a strong understanding of warehouse management systems.
  • Flexible work schedule, with ability to work early, late, and weekends as needed.
  • Technical skills with ability to work in multiple warehouse management systems, with proficiency in Microsoft Office Suite.
  • Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
  • High school diploma or GED, with ability to read, write, and speak English fluently.
About Palmer Logistics:

Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, including customized reporting, labeling, repackaging, and other services.

We take pride in our work and value our core values of Service, Trust, Integrity, and Respect. We strive to provide exceptional service to our customers, while maintaining a positive and respectful work environment for our employees.



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