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Client Support Specialist

2 months ago

Redmond, Washington, United States The Glass Guru of Redmond Full time
Job Overview

The Client Support Specialist serves as the essential link between our company and our valued customers. This role is pivotal in ensuring a seamless customer experience through effective communication and support.

Key Responsibilities:
  • Handle incoming phone inquiries promptly during operational hours.
  • Address any voicemails and messages received from the service line.
  • Manage incoming email communications and redirect them as necessary.
  • Welcome clients and visitors to our facility.
  • Evaluate incoming leads and potential clients.
  • Coordinate scheduling for consultations and estimates.
  • Provide product quotations over the phone to clients.
  • Support Estimators with follow-ups on pending sales and quotes via phone and email.
  • Organize and maintain daily work orders and estimates.
  • Ensure the office environment remains organized and presentable.
Qualifications:
  • High School Diploma or equivalent is required.
Preferred Competencies:
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Dedicated, self-motivated, with exceptional organizational and time management abilities.

*Eligibility for company benefits is subject to the successful completion of the initial probationary period, determined by management.