Custom Framing Specialist

4 days ago

Rochester, Minnesota, United States Michaels Stores Full time
Job Summary

As a Custom Framing Specialist at Michaels Stores, you will be responsible for creating memorable framing solutions for our customers. You will help customers shop our store, find what they're looking for, and provide a safe, clean, and clutter-free environment.

Main Responsibilities
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
  • Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions. * deliver sales and production results
  • Complete framing orders with a high degree of quality and on time
  • Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
  • Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
  • Follow Standard Operating Procedures (SOPs) and Company programs
  • Support shrink and safety programs
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Operate cash register and execute cash handling to standards
  • Acknowledge customers, help locate product and provide solutions
  • Assist with Omni channel processes
Other duties as assigned

Minimum Type of experience the job requires
  • basic computer skills and basic measuring skills
  • ability to operate the framing equipment and glass cutter
Preferred Type of experience the job requires
  • retail experience
  • Experience selling products and/or services to customers
Physical Requirements
  • regular bending, lifting, carrying, reaching and stretching
  • ability to move throughout the store
  • ability to remain standing for long periods of time
  • lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
  • if you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
  • public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while un-loading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit Michaels Benefits )

CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. )

At Michaels Stores, we strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. As a Custom Framing Specialist, you will be part of a team that is committed to delivering on our purpose to fuel the joy of creativity. We operate over 1,290 stores in 49 states and Canada and online at and The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).

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