Customer Service Representative
4 weeks ago
Duration: 12 months
Location: Remote
Shift Timings: Flexible schedule
Key Responsibilities:- Handle inbound and outbound calls with customers
- Utilize multi-media resources to dispatch customer orders to trainers
- Create supply orders for customers who have been trained
- Respond to emails and messages in department mailboxes
- Obtain updates from trainers on outstanding training sessions
- Meet established performance metrics for quality and operational efficiency
- Overcome objections and resolve customer issues
- Track productivity and performance
- Work in a fast-paced team environment and adapt to change
- Adhere to company policies and procedures
- High School diploma or equivalent
- Heavy data entry experience
- Problem-solving and critical thinking skills
- Ability to use job aids and reference materials
- Initiative and ability to multitask
- Strong communication and interpersonal skills
- Ability to work in an unstructured environment
- Personal ownership and accountability for results
- Strong work ethic and sense of urgency
- Fluency in verbal and written communication
- Customer service skills and ability to resolve issues
- 1-4 years of high-volume call center experience
- Proficiency in Microsoft Office and keyboarding
- Ability to use current technology and informatics
- Basic understanding of company LMS
- Ability to work at a computer workstation for extended periods
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