Consumer Loan Specialist
5 days ago
We are seeking a highly skilled Consumer Loan Processor to join our talented Consumer Lending team at S3 Shared Services. As a key member of our team, you will be responsible for processing consumer loans for our partner credit unions, providing exceptional service to our members, and collaborating with internal teams to meet member needs.
Key Responsibilities- Loan Processing: Review and process consumer loan applications, ensuring accuracy and completion of all required data based on credit union product guidelines and published rates.
- Member Service: Provide excellent member service throughout the loan process, responding to inquiries and questions, and finalizing details to achieve favorable member experience survey results and meet service level agreements.
- Communication: Respond to member or third-party inquiries and questions related to transactions via email and other communication channels.
- Problem-Solving: Identify solutions and determine when issues should be escalated for added support and resolution.
- Experience: Previous work experience in a customer/member service role required.
- Technical Skills: Previous experience with a loan origination system (LOS) helpful, ability to learn and use multiple software platforms, and experience using Microsoft Office (Excel, Outlook).
- Soft Skills: Aptitude to work independently and as part of a team, ability to adjust quickly to shifting priorities, strong communication skills, and excellent customer service skills.
- Medical, Dental, and Vision Coverage: Comprehensive group insurance coverage.
- Paid Time Off: Generous paid time off policy.
- Holidays: Up to 11 paid holidays per year.
- 401(k) Plan: Employer-matched 401(k) plan with discretionary contribution.
- Employee Referral Program: Incentivized employee referral program.
- Wellness Programs: Access to wellness programs and resources.
- Peer-to-Peer Recognition: Recognition and reward program for outstanding performance.
S3 Shared Services is a Credit Union Service Organization (CUSO) that serves credit unions by supporting their operations and delivering world-class service. We are committed to teamwork and a positive attitude, enabling us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.
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