Client Support Specialist

1 week ago


Eugene, Oregon, United States RFP Full time
Job Overview

We are seeking a dedicated Client Support Specialist with expertise in case management. This role is essential for assisting clients in navigating their needs and ensuring they receive the necessary support.

Key Responsibilities

  • Client Assessment: Evaluate clients to identify required services and support.
  • Referral Coordination: Direct clients to relevant agencies for specialized assistance.
  • Action Planning: Collaborate with clients to create actionable and stabilization plans.
  • Ongoing Support: Provide continuous case management to help clients maintain stable housing.
  • Benefits Guidance: Assist clients in accessing various benefits, including financial aid and support services.
  • Documentation Assistance: Help clients complete necessary paperwork for applications related to housing and financial support.
  • Record Keeping: Maintain accurate and timely case notes in both manual and electronic systems.
  • Case Reviews: Conduct evaluations to determine if additional assistance or referrals are needed.
  • Transition Planning: Work with clients to develop plans for sustaining housing after assistance concludes.
  • Deadline Management: Ensure all tasks are completed in accordance with contractual timelines.
  • Data Management: Utilize company systems to efficiently track and document client interactions.
  • Diversity Engagement: Demonstrate the ability to work effectively with diverse populations.
  • Additional Duties: Perform other responsibilities as assigned.

Qualifications

  • Bachelor's degree in Sociology, Social Work, or a related discipline.
  • A minimum of two years of relevant work experience.
  • Familiarity with the local housing market and applicable regulations is preferred.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Excellent interpersonal and communication skills.

If you possess the necessary qualifications and are passionate about making a difference, we encourage you to consider this opportunity.



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