Krispy Kreme Tunnel Oven General Manager
4 weeks ago
As a Tunnel Oven General Manager at Krispy Kreme, you will be responsible for overseeing the daily operations of our tunnel oven, ensuring that all aspects of sales, facilities management, ordering, and human resources are running smoothly. Your primary goal will be to create "Magic Moments" for our guests while driving sales and managing costs.
Key Responsibilities:- Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
- Serve as a role model for customer-first behaviors according to company standards.
- Build a team of customer-focused employees through coaching and performance management.
- Handle difficult customer situations professionally.
- Manage store operations, including supervising employees and ensuring all physical property is in good condition.
- Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
- Understand and implement store quality control procedures, ensuring high-quality and output to meet customer demands.
- Maintain a high level of store sanitation and cleanliness, adhering to standard operating procedures and sanitation guidelines.
- High school or GED required.
- Complete HGE GM Development course.
- Must perform all related competencies outlined in the HGE Shift Management & Store Management Training Workbooks, including the COMPASS manual.
- Experience with sales, management, production, and customer service.
- Strong communication, organizational, and leadership skills.
- Pleasant disposition, sociable, accommodating nature, and enthusiasm.
- Self-motivation, creativity, and adaptability.
- Basic computer, telephone, and fax knowledge.
- Must be at least 21 years of age.
- Must meet HGE driving standards (three-year clean driving record).
- Pass a pre-employment drug screen and criminal background check.
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