Telecom Analyst
1 day ago
We are seeking a highly organized and efficient Telecom Analyst to join our Unified Communications Team at The Hertz Corporation. As a key member of our team, you will play a crucial role in providing exceptional customer service in support of our Network/Telecom, Field Tech, and Operations organizations.
Key Responsibilities- Circuit Connectivity Management: Manage all aspects of circuit connectivity, including quoting, ordering, upgrades, new services implementation, disconnects, and SLA issues.
- Project Request Queue Management: Monitor and process Network and Telecom orders in the Hertz TEM platform.
- Carrier Selection and Management: Make carrier selections based on facilities availability, diversity requirements, and best contracted prices.
- Order Tracking and Asset Management: Track orders to completion and ensure accurate details are captured and entered in the asset management system.
- Network Diversity and Coordination: Ensure network diversity where required and coordinate with carriers and field IT/management personnel to deliver access/transport circuits within expected delivery intervals.
- Circuit Turnup and Vendor Management: Manage circuit turnup for airports and HLE locations, coordinating with Hertz managers, circuit providers, airport authorities, and installation technicians.
- Issue Resolution and Escalation: Manage Hertz dependencies and issue resolution for circuit orders, and escalate site surveys, installation, and performance issues to vendors.
- Circuit Status and Communication: Provide and maintain regular circuit status within implementation databases/software tools, communicating with engineering and field management to ensure on-time delivery of orders.
- Support and Development: Provide support as needed to service delivery teams during acceptance testing and turn-up of services, and contribute to the development of new and existing procedures supporting ordering, provisioning, and delivery of telecommunications products and services.
- Data Analysis and Network Design: Analyze existing and ordered circuit inventories to ensure data integrity and accuracy, and participate in network/telephony design discussions to document requirements for larger projects.
- End-of-Life Connectivity and Termination: Manage end-of-life connectivity and coordinate the termination of services and deactivation of inventory in the TEM.
- Enterprise Voice SaaS Support: Manage support processes and escalations for 3rd-party provided Enterprise voice SaaS solutions.
- Education: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.
- Experience: 3-5+ years of experience in telecommunications roles, with 3+ years of experience supporting telecommunications networks.
- Skills: Strong knowledge of LEC/CLEC connectivity and infrastructure, customer service, and IT service delivery skills to handle escalations and provide effective service.
- Technical Skills: Working knowledge of information technologies and infrastructure components deployed by The Hertz Corporation.
- Soft Skills: Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
- Competitive Salary: $80,000-$100,000, commensurate with relevant work experience.
- Benefits: 40% off any standard Hertz rental, paid time off, medical, dental, and vision plan options, retirement programs, paid parental leave, and adoption assistance.
- Perks and Discounts: Theme park tickets, gym discounts, and more.
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