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Network Analyst
2 months ago
Responsibilities:
Plan validate and deploy network corrective measures as needed. Provide network troubleshooting documentation and run books for the department. Continuously review all NMS and EMS systems for process improvement. Interface directly with customers related to identified chronic issues till resolution. Investigate and supply TRRs to customers as requested. Work with support and vendors to resolve complex network problems. Organize and drive all post mortem meetings till resolution and closure . Provide weekly ticket review related to all NOC tickets to ensure accuracy and content. Provide the deep dive analysis through the NMS system to proactively identify network issues. Provide metrics internal and/or customer facing to management as requested related to team and network performance
Lead all complex change management activity
Provide feedback to management on process and procedural improvement
Direct compilation and validation of records and reports concerning network operation and maintenance. Effectively prioritize workload and alter as needed in the interest of the business needs
Lead by example and drive the core values of the company. Always ensure a quality customer experience
Qualifications:
5 years network administration experience with a NOC environment include monitoring and surveillance. Excellent written and verbal communication skills interpersonal and presentation skills. Ability to manage complex issues and drive action items with customers and inter-departments
Ability to promote cross-functional collaboration and teamwork. Ability to perform tasks with minimal supervision. Certifications in leading networking hardware/software is a plus . Experience with IBM Netcool is a plus Education:
Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements. Recommended Skills Administration Business Process Improvement Business Requirements Change Management Cisco Routers Communication Apply to this job. Think you're the perfect candidate? Apply on company site (adsbygoogle = window.adsbygoogle ).push( ) Estimated Salary: $20 to $28 per hour based on qualifications.
