Service Advisor
3 weeks ago
Service Advisor Job Description
Tuttle-Click Ford Lincoln is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.
Key Responsibilities:
- Manage service orders and flow of the Drive Lane to ensure customer satisfaction.
- Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
- Provide concierge support for owner inquiries, whether phone or in-person, to ensure seamless communication.
- Distribute work between technicians efficiently to maximize productivity.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain a high Customer Success Index by adhering to company standards.
- Assist in diagnosing vehicle problems, ordering parts and tools as necessary.
- Oversee administration of warranty claims and training of the service department.
- Reinforce company policies and adhere to company standards.
- Maintain good working relationships with factory representatives and foster positive employee relations.
Requirements:
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Excellent time management skills.
- Fantastic communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver's license.
About Us:
Tuttle-Click Ford Lincoln has been serving the Southern California community since 1946. We prioritize customer service and provide adequate training to our staff. Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles.
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