Automotive Service Consultant
2 weeks ago
Job Title: Automotive Service Consultant
Job Overview: As an Automotive Service Consultant at P4 Automotive, you will be instrumental in providing outstanding customer support and managing vehicle maintenance and repair services. This role serves as a vital link between clients and the service department, ensuring a smooth and efficient service experience. The Automotive Service Consultant offers knowledgeable guidance, organizes appointments, communicates service suggestions, and guarantees customer satisfaction.
Key Responsibilities:
- Customer Engagement:
- Welcome customers in a friendly and professional manner, fostering a positive relationship.
- Carefully listen to customer issues, document vehicle concerns, and collect essential information for service assessment.
- Deliver exceptional customer service by addressing inquiries, clarifying services, and setting realistic expectations.
- Service Assessment and Communication:
- Examine vehicles, perform initial diagnostics, and collaborate with technicians to determine necessary repairs or maintenance.
- Convey service recommendations to clients, detailing the advantages, urgency, and estimated costs.
- Respond to customer questions regarding parts, warranties, and service alternatives.
- Appointment Management and Coordination:
- Organize service appointments based on customer availability and the service department's schedule.
- Coordinate service timelines with technicians and inform clients of any delays or modifications.
- Ensure optimal use of service resources to enhance productivity and customer satisfaction.
- Cost Estimation and Billing:
- Generate precise and detailed cost estimates for services, parts, and labor.
- Review invoices with clients, clarifying itemized charges, warranty coverage, and payment options.
- Process payments, manage transactions, and maintain financial documentation.
- Client Communication and Follow-Up:
- Keep clients updated on the status of their vehicle repairs, estimated completion times, and any unexpected issues.
- Provide regular updates through preferred communication methods.
- Follow up with clients post-service to ensure satisfaction and address any further concerns.
- Documentation and Administrative Duties:
- Maintain organized and current records of customer information, vehicle history, service recommendations, and completed repairs.
- Utilize computerized systems or software for accurate data entry and report generation as necessary.
- Collaborate with team members and assist in administrative tasks as needed.
Qualifications:
- Prior experience as an automotive service consultant or in a customer service role within the automotive sector is preferred.
- Strong interpersonal and communication skills to build rapport and effectively interact with customers and service department personnel.
- Excellent problem-solving skills and the ability to convey technical information clearly and understandably.
- Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and meet deadlines.
- Proficiency in computerized systems, including service management software, diagnostic tools, and basic office applications.
- Knowledge of automotive systems, parts, and repairs is beneficial.
- Ability to thrive in a fast-paced, customer-oriented environment.
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Columbus, Indiana, United States P4 Automotive Full timePosition Overview Weekly Compensation with Incentive Opportunities Are you seeking a fulfilling career rather than just a job? Do you enjoy assisting individuals in making informed decisions? Are you interested in a company that fosters personal and professional growth? If you answered YES to any of these questions, this role may be the perfect fit for you....
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