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Client Support Services Leader

2 months ago


Rapid City, South Dakota, United States Phase Technologies Full time
Service Manager Role Overview

The Service Manager will work closely with the Operations and Product Development teams. Reporting directly to the Director of Quality, this position is responsible for formulating and implementing service strategies. The Service Manager will provide essential leadership, management, and vision to ensure effective service and customer support processes are established, fostering organizational growth while maintaining financial stability and operational efficiency.

Primary Responsibilities:

  • Manage product and customer support initiatives, emphasizing retention and satisfaction
  • Consult on the development and enhancement of new products
  • Track service metrics to identify areas for process and product enhancements
  • Provide insights on warranty and service trends
  • Resolve urgent service challenges
  • Formulate and refine service policies

Required Skills:

  • Self-motivated and proactive
  • Ability to comprehend customer requirements
  • Exceptional leadership capabilities
  • Strong business insight and financial analysis skills

Qualifications:

  • Bachelor's degree or equivalent professional experience
  • Experience in the Variable Frequency Drive (VFD) sector
  • Familiarity with relevant industries
  • Demonstrated history of success in similar roles

Compensation and Benefits:

  • Salary: Dependent on experience
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • 401k retirement savings plan

About Phase Technologies:

Phase Technologies is a leading manufacturer in power electronics, renowned for its innovative solutions. The company specializes in phase converter technologies, VFDs, and magnetics, catering to diverse sectors such as irrigation, water pumping, HVAC, industrial applications, and oil & gas.