Managed Services IT Support Specialist
3 weeks ago
The Managed Services IT Technician I at Golden West Services Inc is responsible for providing technical support and maintenance for clients' computer hardware, software, and networks. This role involves responding to customer technology issues, providing proactive work monitoring systems, and addressing underlying problems. The technician works closely with customers, providing clear and concise information and updates during troubleshooting.
Key Responsibilities:
- Provide remote support for Windows desktop and server operating systems.
- Provide remote support for switches, routers, wireless access points, firewalls, and backup systems.
- Provide remote support for printers and other peripherals.
- Schedule and deploy firewall firmware upgrades.
- Analyze and send notifications for security detections.
- Analyze and respond to network alerts.
- Provide system backup monitoring and support.
- Efficiently track time and provide detailed work-performed documentation.
- Create accurate documentation of customer network infrastructure, servers, contacts, software, and hardware installations.
- Provide feedback to identify where further administration and automation are needed.
- Provide excellent customer service in support of customer technology needs.
- Participate in an on-call rotation.
- Maintain confidentiality.
- Gain and maintain relevant professional certifications to ensure expertise in current technologies and methodologies.
Requirements:
- Degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or related fields; or a minimum of 2 years of related experience and/or training; or equivalent combination of education and experience.
- Must be able to obtain position-relevant certifications within 1 year of start date.
- CompTIA A+, Network+, or equivalent education/certification is highly preferred.
- Microsoft certification preferred.
Working Conditions:
The noise level in the work environment is usually moderate. Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space.
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