Lead Ice Cream Ambassador

15 hours ago


Bloomington, Illinois, United States JENI'S SPLENDID ICE CREAMS Full time

At Jeni's Splendid Ice Creams, we're on a mission to make better ice creams and bring people together. Our scoop shops are at the heart of how we serve this mission, offering unique ice cream experiences where people come together to share joy and conversation.

About Us

We love people and we love ice cream. We view ice cream as a form of art and a way to connect with our customers. As a Team Leader, you will be part of a dynamic team that is passionate about serving high-quality ice cream and providing exceptional customer service.

The Opportunity

We are seeking a motivated and enthusiastic Team Leader to join our The Boro team. As a Team Leader, you will lead shifts, scoop and serve ice cream to our customers, run the register with cash management responsibilities, keep the shop clean, change out buckets of ice cream, and perform other important tasks. You will also have opportunities for growth within a growing company.

Responsibilities
  1. Serve ice cream to our customers and maintain a clean and welcoming shop environment.
  2. Lead shifts and act as a role model for other team members, demonstrating excellent customer service skills and a positive attitude.
  3. Run the register and manage cash transactions accurately and efficiently.
  4. Maintain a safe and organized work environment, adhering to health and safety standards.
  5. Develop and maintain relationships with customers, colleagues, and stakeholders to promote a positive image of the company.
Requirements
  1. You must have passion for community, an eye for detail, stamina to serve people in long lines, and ability to work in a fast-paced environment.
  2. You should be able to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported.
  3. You should be resourceful and calm when challenges come up, have great judgment, common sense, and interpersonal skills.
  4. You must be familiar with what distinguishes Jeni's Splendid Ice Creams from other ice creams and be able to articulate it to customers.
  5. You should be available to work weekends, late nights (past 11 p.m.), provide consistent, world-class service to every single customer, reliable, on time, ready to hustle for every shift, committed to the well-being of your shop team, community, and environment around you.
Compensation and Benefits

We offer competitive compensation, including an estimated average hourly earnings of $24.49*, based on the 2024 base pay rate, plus 2023's hourly tip average. Actual customer tips may vary.



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