Respiratory Product Support Representative
4 days ago
About Rotech Healthcare Inc.
Rotech Healthcare is a national healthcare provider offering home medical equipment, respiratory products, and services. Our goal is to empower patients to manage their health and treatment at home by delivering high-quality medical products and outstanding customer care through hundreds of locations across 45 states.
We are seeking a dedicated Customer Service Representative to join our team in the role of Healthcare Durable Medical Equipment Specialist. In this position, you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
Key Responsibilities- Assist with updating respiratory grids and ensuring accurate documentation
- Clear previous day's route and check all paperwork for accuracy and completeness
- Communicate with patients/clients and referral sources both verbally and in writing to ensure timely processing of patient questions and concerns
- Complete SOPs/CMNs and document on tracking logs
- Comply with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, including preparation of files for the Billing Department, and complete batch reports for UPS deliveries
- Maintain referral logs and monitor office supplies
- Prepare deposits for locations on a weekly basis and prepare invoices for next-day routes
- Process paperwork, confirming tickets, inputting new patient set-ups, and assembling charts
- Provide service for all retail/walk-in equipment requests and technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information
- Work with outside agencies to resolve customer issues
- May be required to cover on-call, drive a company vehicle, and make deliveries to patient homes
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
The estimated salary range for this position is $58,000 - $68,000 per year, depending on experience. We offer a comprehensive benefits package, including paid time off, overtime pay, commission for account executives, car reimbursement, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement, telephone reimbursement, EAP, 401k, medical, prescription, dental, and vision, HSA, FSA, dependent care FSA, life insurance, disability, accidental death, identity protection, legal services, Meru Health Mental health and Mercer SmartConnect Medicare programs, Livongo Diabetes and High Blood Pressure programs, Healthcare Bluebook and RX Savings solutions programs, HEPB and TB vaccinations.
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