Respiratory Products Coordinator

6 days ago


West Palm Beach, Florida, United States Rotech Healthcare Full time

**Career Opportunities**

Rotech Healthcare Inc. is a leading provider of home medical equipment and services. We offer a wide range of career opportunities for individuals who are passionate about delivering exceptional patient care.

**Job Summary**

We are seeking a dedicated Customer Service Representative to join our team. In this position, you will be responsible for performing tasks related to patient intake, communication with patients/clients, co-workers, and referral sources. You will assist with updating respiratory grids, clearing previous day's routes, and processing paperwork.

**Key Responsibilities**

  • Assist with updating respiratory grids
  • Clear previous day's route and check all paperwork for accuracy and completeness
  • Communicate with patients/clients and referral sources verbally and in writing
  • Complete SOPs/CMNs and document on tracking log
  • Comply with company policies and procedures to meet JCAHO and company standards
  • Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
  • Maintain referral logs
  • Monitor office supplies
  • Prepare deposits for locations on a weekly basis
  • Prepare invoices for next day routes
  • Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
  • Provide service for retail/walk-in equipment requests
  • Provide technical assistance to customers
  • Verify Medicare, Medicaid, and private insurance coverage information
  • Work with outside agencies to resolve customer issues

**Requirements**

  • High school diploma or GED equivalent required
  • Background investigation (company-wide)
  • Valid driver's license in state of residence with a clean driving record (when applicable)

**Benefits**

  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt hourly positions based on business needs
  • Commission for Account Executives
  • Fixed and variable rate car reimbursement for Area Managers and Account Executives
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage reimbursement (when applicable)
  • Telephone reimbursement (when applicable)
  • EAP
  • 401k
  • Medical, Prescription, Dental, and Vision
  • HSA and FSA/Dependent Care FSA
  • Life Insurance, Disability, Accidental death, Identity protection, and Legal services
  • MERU Health Mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings solutions programs
  • HEPB and TB vaccinations

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.



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