Medical Equipment Support Specialist

3 days ago


West Palm Beach, Florida, United States Rotech Healthcare Full time

At Rotech Healthcare, we're dedicated to providing top-notch medical equipment and outstanding customer care. We're seeking a skilled Customer Service Representative to join our team in this exciting opportunity. As a key member of our team, you will be responsible for managing all aspects of patient services, including intake of patient information, communication with patients and referral sources, and ensuring timely resolution of customer inquiries.

About the Role
  • Assist with updating respiratory grids to ensure accurate patient information
  • Clear previous day's routes and verify paperwork for accuracy and completeness
  • Communicate effectively with patients, clients, and referral sources via phone and email

As a Customer Service Representative, you will have the opportunity to work independently and as part of a team to provide exceptional customer service and support. If you possess excellent communication skills, attention to detail, and a passion for delivering outstanding results, we encourage you to apply for this role.

Key Responsibilities
  1. Process paperwork, including SOPs/CMNs and tracking logs, accurately and efficiently
  2. Coordinate patient information and complete batch reports for UPS deliveries
  3. Prepare invoices for next-day routes and process retail/walk-in equipment requests

We offer a competitive salary range of $45,000 - $55,000 per annum, based on location and experience. Benefits include generous paid time off, overtime pay, commission opportunities, and a comprehensive employee recognition program.



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