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Customer Experience Coordinator

2 months ago

Hoffman Estates, Illinois, United States TJ Maxx Full time
{"title": "Customer Experience Coordinator", "subtitle": "Join Our Team", "content": "

At TJ Maxx, we're always looking for talented individuals to join our team as Customer Experience Coordinators. As a key member of our store team, you'll be responsible for promoting an excellent customer experience and leading by example. Your role will involve creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and taking an active role in training and mentoring Associates on front-end principles.

Key Responsibilities:

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front-end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Requirements:

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Additional Benefits:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

Starting Pay: $15.00 to $15.50 per hour

Equal Employment Opportunity: TJ Maxx is an equal opportunity employer and welcomes applications from diverse candidates.

Accommodations: TJ Maxx provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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