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Customer Service Representative

1 month ago

Hoffman Estates, Illinois, United States Customer Service Manager Full time
Job Title: Customer Support Specialist

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and features to provide accurate and helpful information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
  • 1+ years of experience in a customer-facing role, preferably in a product-based environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficient in Microsoft Office Suite and other customer service software
  • Strong problem-solving and analytical skills

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.