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Luxury Fashion Specialist

2 months ago

New York, New York, United States Elite Associates Full time
Role Overview

As a Client Advisor at Elite Associates, you will be the face of our esteemed Italian luxury brand, delivering an extraordinary level of personalized service to our discerning clientele. You will have a deep appreciation for luxury fashion and a commitment to maintaining the highest standards of customer care, all while contributing to the store's success through your sales expertise.

Key Responsibilities:
  • Client Engagement: Provide exceptional, personalized service to all clients, building and maintaining lasting relationships that reflect the brand's values and heritage.
  • Sales Excellence: Achieve and exceed sales targets by understanding client needs, offering tailored product recommendations, and providing in-depth product knowledge.
  • Brand Ambassador: Embody the brand's identity and ethos, ensuring every client interaction is reflective of their Italian heritage.
  • Client Development: Proactively develop and manage a client book, leveraging CRM tools to foster relationships, anticipate client needs, and drive repeat business.
  • Product Expertise: Stay informed about product offerings, collections, and seasonal trends, sharing this knowledge with clients to enhance their shopping experience.
  • Store Presentation: Maintain the highest standards of store presentation, ensuring that displays are aligned with brand guidelines and that the store environment is inviting and luxurious.
  • Team Collaboration: Work collaboratively with colleagues to create a seamless and enjoyable shopping experience, contributing to a positive team environment.
Qualifications:
  • Experience: Minimum of 3 years in luxury retail or a client-facing role, within the luxury fashion industry.
  • Client-Focused: Strong customer service skills with a genuine passion for delivering a personalized and memorable shopping experience.
  • Sales Skills: Proven ability to meet and exceed sales targets, with a deep understanding of the luxury market and client expectations.
  • Product Knowledge: An appreciation for and knowledge of luxury products, particularly within the Italian fashion and accessories market.
  • Communication: Excellent interpersonal and communication skills, with the ability to engage effectively with high-profile clients and convey brand stories.
  • Aesthetic Sense: A keen eye for detail and an understanding of luxury retail standards, including store presentation and product display.
Benefits:
  • Competitive Salary: With performance-based incentives.
  • Comprehensive Benefits Package: Including health, dental, and retirement plans.
  • Opportunities for Career Advancement: Within a prestigious and globally recognized luxury brand.
  • Sophisticated Work Environment: Located in one of New York City's most iconic shopping destinations.