Global Customer Service Specialist

3 days ago


New Castle, Delaware, United States STADA Group Full time

**Sachbearbeiter (w/m/d) Global Customer Service**

Die STADA Gruppe ist ein weltweit agierender Partner für Gesundheit und Wohlbefinden. Als einer der führenden Hersteller von hochwertigen Pharmazeutika setzen wir uns für die Gesundheit der Menschen ein. Unsere Werte Integrität, Unternehmertum, Agilität und One STADA bilden die Grundlage für unsere ambitionierten Ziele und unsere erfolgreiche Zukunft.

Wir suchen einen erfahrenen Sachbearbeiter (w/m/d) Global Customer Service, der sich für die Betreuung ausländischer Tochtergesellschaften und die strategische Zusammenarbeit mit unseren Partnern einsetzt.

**Ihre Aufgaben:

  • Eigene Verantwortung für die Betreuung ausländischer Tochtergesellschaften und die strategische Zusammenarbeit mit unseren Partnern
  • Hauptansprechpartner für die Tochtergesellschaften in Bezug auf Vertragsbestandteile, Preise, Lieferanten, Bestellabwicklung, Lieferdaten, regulatorische Angelegenheiten und Quality Assurance
  • Analyse und Bewertung des Bedarfs der Auslandsgesellschaften und Abstimmung der Bedarfszahlen mit den zentralen Planungseinheiten
  • Eigene Verantwortung für die Auftragsabwicklung in SAP und die Koordination der Auslieferungen von Bestellungen zu Tochtergesellschaften
  • Enge Zusammenarbeit mit den Bereichen Packmittel, Zulassung, Qualitätsmanagement und der Bedarfsplanung
  • Koordination von Neueinführungen und Produkttransfers in Kooperation mit dem Launch & Transfer Team
  • Sicherstellung der Lieferfähigkeit in Zusammenarbeit mit der Bedarfsplanung
  • Erstellung von Rechnungen und Gutschriften
  • Umsetzung des Inter-Company Budgetprozesses nach Vorgaben seitens Corporate Controllings
  • Reporting für das Management

**Ihre Qualifikation:

  • Erfolgreich abgeschlossene kaufmännische Ausbildung oder Studium der Betriebswirtschaftslehre
  • Berufserfahrung im Customer Service oder einer ähnlichen Funktion, idealerweise in der Pharma-, Chemie- oder Lebensmittelbranche
  • Hohes Maß an Eigeninitiative, Teamfähigkeit, Engagement und bereichsübergreifendem Denken
  • Fortgeschrittene SAP-Kenntnisse
  • Verhandlungssicheres Englisch in Wort und Schrift
  • Reisebereitschaft


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