Mobile Associate, Store-in-Store Representative

16 hours ago

San Leandro, California, United States T-Mobile Full time
About the Role

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on creating an exceptional customer experience, driving sales, and building strong relationships with customers.

Key Responsibilities
  • Proactively engage with customers in a highly-traffic retail environment, using digital tools to communicate effectively and educate customers on T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
  • Partner with home store locations to properly on-board customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction.
Requirements
  • High School Diploma/GED (Required)
  • 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred)
  • Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers (Required)
  • Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team (Required)
  • Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

About T-Mobile

T-Mobile USA, Inc. is an Equal Opportunity Employer. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling .

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