Mobile Associate, Bilingual

5 days ago

San Diego, California, United States T-Mobile Full time
Job Overview

As a Mobile Associate at T-Mobile, you will be part of a dynamic Retail Team of Experts who bring the T-Mobile brand to life. You will be a brand ambassador, building energy and excitement around our products and services. You will thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

Key Responsibilities
  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
  • Helps customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
  • Approaching service and sales needs with composure, integrity, and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate our ever-expanding coverage, plans, and services.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
Benefits

T-Mobile offers a comprehensive Total Rewards Package, including a competitive base salary, annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Employees enjoy multiple wealth-building opportunities and a flexible spending account. We also offer medical, dental, and vision insurance, paid time off, and up to 12 paid holidays annually.

Why Join T-Mobile?

We are an Equal Opportunity Employer and value diversity and inclusion in the workplace. We are committed to creating a workplace where everyone feels welcome and valued. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

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