Senior Project Manager

22 hours ago

Morgantown, West Virginia, United States ECS Limited Full time

About ECS Limited

ECS Limited is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Job Summary

We are seeking a highly skilled Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for leading large-scale projects, overseeing teams, and ensuring efficient service delivery and exceptional customer satisfaction.

Key Responsibilities

  • Team Leadership & Development
    • Supervise team members, planning & overseeing their work and daily activities.
    • Promote a positive and productive work environment, fostering teamwork and collaboration.
    • Develop and implement training programs to continuously improve team skills and knowledge.
    • Conduct performance evaluations and implement corrective actions as needed.
    • Participate in the recruitment, selection, and onboarding of new staff.
  • Service Delivery & Quality
    • Collaborate with stakeholders to define, agree upon, and implement service standards and procedures.
    • Monitor and track team performance, analyze metrics and reports, and identify areas for improvement.
    • Ensure effective workload balancing for the team to optimize efficiency and meet service levels.
    • Resolve customer issues promptly and collaboratively, maintaining outstanding customer service.
    • Act as the first point of escalation for customers and other IT staff.
    • Be a champion for continuous improvement, identifying and implementing opportunities to enhance service delivery.
  • Collaboration & Communication
    • Partner with other teams to cross-train staff and facilitate knowledge sharing.
    • Collaborate with peers to share best practices, develop solutions, and manage workloads across the organization.
    • Communicate effectively with customers, team members, and other stakeholders, keeping them informed on progress and updates.
    • Prepare and participate in meetings to discuss service delivery, anticipate changes, and plan accordingly.
  • Operational Efficiency & Reporting
    • Develop and implement formal site procedures to ensure smooth operations and consistency.
    • Analyze ticket trends and report issues to other IT groups as needed.
    • Monitor queue levels and ensure efficient resource allocation.
    • Document all required information to maintain operational guides and manuals.
    • Generate accurate and timely reports for the Operations Manager, capturing key performance metrics.
  • Additional Notes
    • This role may require participation in applicable IT projects and other duties as assigned.
    • Strong problem-solving skills, analytical thinking, and a commitment to continuous improvement are essential for success.

Requirements

  • Education
    • Master's Degree in information systems, business administration (MBA), or a relevant Master's in the field in which they will manage
  • Experience
    • At least six years of experience managing projects adhering to formalized project management frameworks
    • At least six years of experience managing personnel
  • Certifications
    • Project Management Professional certification
  • Clearance
    • Must be eligible to obtain and maintain a Top Secret or DOE Q clearance throughout the life of the contract

Desired Skills

  • Active Top Secret or DOE Q Clearance with the ability to maintain clearance throughout the life of the contract.
  • Two or more years experience supporting US Government customers
  • Experience supporting complex government and programs of a research and development nature
  • ITIL/ITSM V.4 Foundation Certification desirable.
  • An Active Dept. of Energy Clearance is strongly desired.
  • Experience with Service Level Agreements (SLA).
  • Experience working within KCS (Knowledge-Centered Services).
  • ITIL/ITSM V.3 or V.4 Foundation Certification
  • Certifications from CompTIA, Microsoft, and/or Apple

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