Service Coordinator

5 days ago


San Antonio, Texas, United States Dalkia US Full time
Job Overview

We are seeking a skilled Service Coordinator to join our team at Dalkia US. This is a full-time, hourly position with opportunities for advancement within the company.

Compensation & Benefits

The estimated salary range for this role is $40,000 - $60,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, paid time off, and a 401k plan.

Key Responsibilities
  • Coordinate service requests from clients, determining necessary resources and timelines for completion.
  • Schedule and dispatch field service technicians to client locations, ensuring efficient use of resources.
  • Monitor progress, provide updates to clients and stakeholders, and communicate any delays or issues.
  • Maintain accurate records of service requests and technician assignments, ensuring compliance with safety regulations and company policies.
  • Provide exceptional customer service, addressing concerns and complaints in a timely manner.
Requirements
  • High school diploma or equivalent required; some college or technical training preferred.
  • Minimum 1-2 years of experience in a similar dispatching or scheduling role.
  • Strong communication and organizational skills, with ability to multitask and work in a fast-paced environment.
  • Proficiency in computer systems and software, including Google.
  • Able to work independently, making decisions under pressure, and possess knowledge of HVAC or energy systems (a plus).
About Us

Dalkia US is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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