Bilingual Customer Support Representative

1 week ago


Boone, Iowa, United States Hearst Full time
Job Overview

POSITION SUMMARY

As a Bilingual Customer Support Representative, you will engage with clients, partners, and internal teams through various communication methods including phone, email, and chat. This role requires fluency in both English and Spanish, ensuring exceptional service delivery while maintaining a professional and organized workspace. The company will provide necessary equipment and comprehensive training.

KEY RESPONSIBILITIES
  • Safeguard the confidentiality of proprietary information.
  • Process incoming inquiries and manage transactions within the current Order Management systems across all customer service channels.
  • Operate with minimal oversight while meeting performance expectations.
  • Address escalated calls and complex client situations effectively.
  • Execute transactions that necessitate extensive training and experience.
  • Manage refund inquiries with professionalism.
  • Foster respectful communication with colleagues, demonstrating honesty and transparency.
  • Collaborate in a professional manner with team members and clients.
  • Adapt to changes while maintaining productivity.
  • Organize tasks and resources to meet deadlines in accordance with departmental protocols.
  • Comply with company policies and procedures.
  • Occasionally lift and transport mail trays and boxes.
  • Follow up on accounts requiring additional attention.
  • Relay pertinent information to management as needed.
  • Take on additional responsibilities as required.
QUALIFICATIONS
  • High School diploma or equivalent preferred.
  • At least one year of relevant call center experience.
  • Typing proficiency of 20-25 WPM.
  • Strong verbal and written communication skills in both English and Spanish.
  • Basic math skills.
  • Proficient in Microsoft Office and various Order Management Systems.
  • Strong decision-making and problem-solving abilities.
  • High accuracy and quality of work with minimal errors.
TRAINING
  • Comprehensive training will be provided.
WORK SCHEDULE
  • Flexible scheduling options available.
SALARY AND BENEFITS
  • Competitive base wage with a signing bonus.
  • Shift differentials for evening and weekend hours.
  • Comprehensive benefits package including medical, dental, and vision plans.
  • Generous paid time off and holiday pay.
  • 401(k) retirement savings plan with immediate contributions.
  • Paid parental leave for eligible employees.
INCLUSION AND DIVERSITY
Diverse teams yield better results by leveraging a wide array of ideas and perspectives. Our commitment to diversity and an inclusive culture is vital to our ongoing success. We strive to create an environment where all members can thrive.

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