Senior Customer Support Specialist

2 weeks ago


Boone, North Carolina, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a pivotal role in enhancing customer satisfaction and ensuring operational excellence. Your expertise will guide a team dedicated to delivering exceptional service in a fast-paced retail environment.

Key Responsibilities
  • Oversee daily customer service operations, ensuring adherence to company standards.
  • Provide leadership and training to customer service representatives, fostering a collaborative team environment.
  • Address customer inquiries and resolve issues efficiently, maintaining a high level of professionalism.
  • Monitor performance metrics and implement strategies for continuous improvement.
  • Collaborate with management to develop and refine customer service policies and procedures.
Qualifications

The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to lead a team effectively. Experience in retail or customer service is essential.

Why Circle K Stores, Inc.?

At Circle K, we value our employees and provide opportunities for growth and development within the company. Join us in our commitment to delivering outstanding service and creating a positive shopping experience for our customers.



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