Guest Services Representative

2 weeks ago


Boone, North Carolina, United States Hampton Inn & Suites by Hilton Boone NC Full time

Position Overview

The Guest Services Representative plays a crucial role in ensuring exceptional visitor and guest experiences by delivering outstanding customer support. This position entails managing guest check-ins and check-outs, addressing phone inquiries, and responding to customer questions. Candidates should exhibit a keen eye for cleanliness and detail, demonstrating a willingness to assist the team as needed. A friendly demeanor and excellent customer service skills are essential.
Requirements:

  • High School Diploma or GED (mandatory).
  • Dependable transportation.
  • Prior experience in a front desk role (preferred).
  • Familiarity with Windows-based applications, including Microsoft Word, Excel, and Outlook (preferred).
  • Strong organizational and prioritization abilities.
  • Ability to collaborate effectively with team members.
  • Exceptional customer service and communication skills.
If you are passionate about service and eager to contribute positively to our hotel environment, we are prepared to provide you with the necessary training.

Compensation Structure:
  • Full-Time Representative (5 Days) with no shift preferences = $ /hr
  • Part-Time Representative (4 days) with shift preferences = $ /hr
  • Part-Time Representative (3 or fewer days) with shift preferences = $ /hr
Work Environment and Schedule:
  • Work hours will vary and will include holidays, weekends, and alternate shifts.
  • Standing for extended periods may be required.
Key Responsibilities:

Room Management:
  • Accurately and courteously check guests in and out of the hotel.
  • Efficiently process all forms of payment, including cash, credit cards, checks, or traveler's checks, while balancing all financial transactions.
  • Ensure proper distribution of hotel keys while maintaining guest privacy.
  • Maintain thorough documentation related to room registrations, changes, charges, and customer service issues.
  • Assist with the laundering of hotel linens as necessary.
Guest Relations:
  • Provide assistance to guests whenever possible.
  • Resolve escalated customer service issues effectively.
  • Respond to inquiries regarding hotel policies and services.
  • Follow up on guest requests to ensure satisfaction with hotel services and accommodations.
  • Actively promote and represent the hotel positively.
  • Ensure adherence to safety and security protocols for guests.
Additional Responsibilities:
  • Maintain a clean, organized, and visually appealing front desk and lobby area, ensuring all supplies are stocked.
  • Compile and distribute reports to management and relevant staff.
  • Report any maintenance, security, or safety concerns to the appropriate personnel.
  • Perform any other duties as assigned by management.
Additional Benefits:
  • Enjoy discounted travel rates at all Hilton hotels for you and your family.
  • Vacation time is available for both part-time and full-time employees.
  • Health insurance options for full-time employees after the measurement period.
  • We prioritize the well-being of our team and encourage a supportive environment for both staff and guests.
About Our Hotel:

We are a proud member of the Hilton Family, having established our hotel with 113 rooms. Our commitment to excellence has positioned us among the top-rated hotels in the region. We value our employees and strive to create a rewarding work environment.

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