Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.
Key Responsibilities- Customer Service: Provide excellent customer service to ensure high levels of customer satisfaction and loyalty.
- Sales and Service: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Relationship Building: Build productive trust relationships with wholesale and retail customers to drive sales growth and customer loyalty.
- Inventory Management: Process sales transactions accurately and consistently with policies and procedures, and maintain precise work order files and formulas.
- Store Maintenance: Stock shelves and set up displays, clean store equipment, and load/unload delivery trucks.
- Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers.
- Inventory Control: Comply with inventory control procedures and suggest ways to improve sales.
- Age: Must be at least eighteen (18) years of age.
- Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Physical Demands: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Availability: Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Driver's License: Have a valid, unrestricted Driver's License.
- Education: Have at least a High School diploma or GED.
- Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Language Skills: Ability to read, write, comprehend, and communicate in more than one language.
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