Senior Operations Coordinator, International Shipping and Returns

3 days ago


Washington, Washington, D.C., United States Tuckernuck Full time
International Shipping and Returns Specialist Opportunity

We are seeking a highly organized and detail-oriented Senior Operations Coordinator to join our team at Tuckernuck. This role will focus on operational exceptions in international shipping and returns.

About the Role

The successful candidate will play a key role in reconciling and refunding returns discrepancies to ensure a smooth customer experience. They will be integral in monitoring international shipping system processes for optimal functionality and reporting any issues to management.

Main Responsibilities
  • Returns Reconciliation:
    • Identify products and issue refunds for returns exceptions in a fast-paced environment.
    • Ensure refunds are processed correctly and move through the correct channels.
    • Input clear customer account notes in internal systems, communicating return reasons and instructions.
    • Manage the Returns Reconciliation tool and report any issues.
    • Process manual returns and manage warehouse exceptions tracker.
    • Report on trends within Return Reconciliation and create a comprehensive summary.
    • Field complicated return questions and find the best solution for Tuckernuck and the customer.
  • International Shipping:
    • Work closely with the Director of eCommerce as the primary point of contact for international shipping inquiries.
    • Create and manage a process to ensure that both outbound and returned international orders are shipped and delivered within SLAs.
    • Maintain accurate records of international orders and generate reports on order fulfillment and shipping performance.
Requirements and Qualifications
  • 1-2 years of customer service, eCommerce operations, or similar experience.
  • Basic understanding of eCommerce order management systems architecture.
  • Understanding of international shipping requirements preferred.
Benefits

This is a full-time salaried position with a competitive salary and benefits package based on qualifications. The estimated annual salary for this role is around $60,000 - $80,000, depending on experience.



  • Washington, Washington, D.C., United States Tech-Marine Business Inc Full time

    We are looking for a seasoned Senior Engineer for Ship Systems and Modernization to join our team at Tech-Marine Business Inc. As a key member of Team Ships Front Office (TSFO), you will be responsible for supporting the Flag Officer, Executive Director, and Chief of Staff for the Director, Surface Ship Maintenance, Modernization & Sustainment (SEA 21).The...


  • Washington, Washington, D.C., United States TechOp Solutions International Full time

    Job OverviewTechOp Solutions International is a leading provider of technology and operational solutions for senior decision makers in the fields of Homeland Security and Homeland Defense.


  • Washington, Washington, D.C., United States United Nations Foundation Full time

    About the RoleOur client is seeking a highly organized and detail-oriented Senior International Relations Coordinator to support the Executive Director of their global partnership supporting women's rights. This role involves providing administrative planning, managing complex schedules, coordinating events, and ensuring seamless communication between...


  • Washington, Washington, D.C., United States Prequel Solutions Full time

    At Prequel Solutions, we are seeking a highly skilled Senior Office Operations Coordinator to join our team. This role is responsible for the organization and efficiency of daily office operations, ensuring seamless communication between departments and stakeholders.Responsibilities:Reception Management: Manage the reception area and staff to maintain...


  • Washington, Washington, D.C., United States AppleOne Full time

    Job SummaryWe are seeking a skilled Senior Operations Coordinator to join our team at AppleOne. In this role, you will be responsible for monitoring work processes, assessing completeness, accuracy, and conformance to standards and specifications.


  • Washington, Washington, D.C., United States Bully Pulpit International Full time

    About the PositionWe are seeking a Corporate Operations Coordinator to join our team at Bully Pulpit International. As a key member of our Operations team, you will be responsible for providing high-level administrative support, ensuring seamless day-to-day operations, and driving business growth.In this role, you will work closely with our executives,...


  • Washington, Washington, D.C., United States Tech-Marine Business Inc Full time

    Job DescriptionIn this role as Senior Office Coordinator, you will be responsible for supporting our Program Executive Office Ships Executive Staff. This includes preparing executive-level briefings, managing correspondence, and coordinating travel arrangements.You will also serve as the point of contact for all Defense Travel System transactions and...


  • Washington, Washington, D.C., United States Prequel Solutions Full time

    The Senior Operations Coordinator will play a vital role in maintaining the efficiency and productivity of our office operations. This position requires exceptional organizational skills, attention to detail, and the ability to multitask effectively.Key ResponsibilitiesManage the reception area to ensure seamless communication between staff, clients, and...


  • Washington, Washington, D.C., United States A Prentice Ray & Associates LLC Full time

    Key ResponsibilitiesThe ideal candidate will be responsible for overseeing the successful implementation of CA program management operations. This includes providing authoritative advice and guidance to senior officials on program formulation, budgeting, planning, development, execution, and evaluation.Main Job Responsibilities:Develop and update CA office...


  • Washington, Washington, D.C., United States IEM International Inc Full time

    Job OverviewAt IEM International Inc, we are seeking a skilled Reception Center Operations Coordinator to support our Washington DC Migrant Reception Center and Respite Facility or Temporary Accommodation operations. This is a unique opportunity to make a meaningful impact in the lives of migrants arriving in the District.About the RoleThe Reception Center...


  • Washington, Washington, D.C., United States Ladgov Corporation Full time

    Job Title: Senior Transaction Operations CoordinatorWe are seeking a highly skilled Senior Transaction Operations Coordinator to join our team at Ladgov Corporation.About the Role:This is a full-time position with a salary range of $90,000 - $110,000 per year, depending on experience.The successful candidate will be responsible for processing personnel...


  • Washington, Washington, D.C., United States Vector CSP LLC Full time

    Key ResponsibilitiesThe successful candidate will have 10 years of experience and a master's degree or higher. A minimum of five years' experience supporting government acquisitions in an administrative role is required, along with one year of experience supporting major acquisition programs.Key responsibilities include:Administrative activities such as...


  • Washington, Washington, D.C., United States Center for International Private Enterprise (CIPE) Full time

    At the Center for International Private Enterprise (CIPE), we are seeking a skilled International Development Coordinator for Global Projects to join our team. This role is responsible for ensuring the quality and timeliness of proposals and reports that flow from CIPE to its funders.About CIPEOur organization, the Center for International Private Enterprise...


  • Washington, Washington, D.C., United States SiloSmashers Full time

    **About the Job**We are seeking a highly organized and detail-oriented Senior Office Coordinator to join our team at SiloSmashers in Washington DC, Fairmont WV, or Huntsville AL. The ideal candidate will have 3-6 years of experience in a similar role and a strong background in Microsoft Office Suite, specifically PowerPoint, Excel, and Word.The successful...


  • Washington, Washington, D.C., United States Sayres & Associates Full time

    Job OverviewAt Sayres & Associates, we are seeking a highly skilled Ship Post-Delivery Manager to join our team. This role will be based in Washington DC and will require intermittent travel to support T-ATS post-delivery efforts at various locations.As a Ship Post-Delivery Manager, you will lead all post-delivery matters relating to the T-ATS program at...


  • Washington, Washington, D.C., United States McColm and Company Full time

    About Us: McColm & Company (McCO) is a mission-driven consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. We specialize in supporting U.S. federal customers with internationally and thematically focused portfolios by managing bespoke professional training programs,...

  • Senior Coordinator

    1 day ago


    Washington, Washington, D.C., United States Bully Pulpit International Full time

    Job Description:As an Executive Assistant at Bully Pulpit International, you will be responsible for providing high-level administrative support to our President and other partners. This includes managing their schedules, coordinating meetings and travel, and maintaining expense records.Key Responsibilities:Manage multiple calendars, prioritize tasks, and...


  • Washington, Washington, D.C., United States International Research & Exchanges Board Full time

    About the RoleWe are seeking a highly skilled International Development Specialist to join our team in Washington, D.C. As an International Development Specialist, you will play a critical role in supporting emerging community leaders from around the world as they embark on their careers in civil society.This is a unique opportunity to work with a talented...


  • Washington, Washington, D.C., United States World Central Kitchen Full time

    Job Summary:We are seeking a highly skilled Senior Internal Communications Specialist to join our team at World Central Kitchen, Inc. (WCK). This role will be responsible for developing and implementing comprehensive internal communications strategies that keep our organization informed, engaged, and aligned.The ideal candidate will have a strong background...


  • Washington, Washington, D.C., United States Lourenco Consultants Inc Full time

    Job Title: Senior Financial CoordinatorWe are seeking an experienced Senior Financial Coordinator to join our team at Lourenco Consultants Inc. This role is responsible for ensuring the accurate and timely processing of financial transactions, including invoicing and payment receipt.About the Role:Analyze and process financial data to ensure accuracy and...