Senior Operations Coordinator, International Shipping and Returns
3 days ago
We are seeking a highly organized and detail-oriented Senior Operations Coordinator to join our team at Tuckernuck. This role will focus on operational exceptions in international shipping and returns.
About the RoleThe successful candidate will play a key role in reconciling and refunding returns discrepancies to ensure a smooth customer experience. They will be integral in monitoring international shipping system processes for optimal functionality and reporting any issues to management.
Main Responsibilities- Returns Reconciliation:
- Identify products and issue refunds for returns exceptions in a fast-paced environment.
- Ensure refunds are processed correctly and move through the correct channels.
- Input clear customer account notes in internal systems, communicating return reasons and instructions.
- Manage the Returns Reconciliation tool and report any issues.
- Process manual returns and manage warehouse exceptions tracker.
- Report on trends within Return Reconciliation and create a comprehensive summary.
- Field complicated return questions and find the best solution for Tuckernuck and the customer.
- International Shipping:
- Work closely with the Director of eCommerce as the primary point of contact for international shipping inquiries.
- Create and manage a process to ensure that both outbound and returned international orders are shipped and delivered within SLAs.
- Maintain accurate records of international orders and generate reports on order fulfillment and shipping performance.
- 1-2 years of customer service, eCommerce operations, or similar experience.
- Basic understanding of eCommerce order management systems architecture.
- Understanding of international shipping requirements preferred.
This is a full-time salaried position with a competitive salary and benefits package based on qualifications. The estimated annual salary for this role is around $60,000 - $80,000, depending on experience.
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