Guest Services Representative

4 weeks ago


Baltimore, Maryland, United States ASM Global Full time
Job Summary:

The Guest Services Team at ASM Global Baltimore, The Lyric Theater is responsible for ensuring the safety and security of patrons, employees, and assets.

Key Responsibilities:
Respond to security and safety calls in a timely manner. Patrol facilities and parking lots, search guest bags, prevent prohibited items from entering the facility, investigate incidents, and screen guests with metal detectors, wands, and pat-down procedures.

Requirements:
High School Diploma or equivalent. 0-1 years of related work experience. Ability to maintain good business relations with all departments and staff. Ability to communicate positively with patrons while relaying information. Ability to be cooperative and approachable with guests and staff. Ability to effectively perform in crises and work under pressure without losing composure. Ability to exhibit maturity by making sound judgments. Ability to memorize, recollect, and quickly retrieve relevant information. Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances and attempt to diffuse the situation. Ability to participate in all departmental and companywide meetings. Ability to maintain patron, employee, and company confidentiality. Must be able to work flexible hours including nights, weekends, and holidays. Understanding of written and spoken English. Perform a variety of duties, often changing from one task to another of a different nature without losing efficiency or composure.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Tasks are performed with moderate supervision. Walking and standing occur 90% of the time. Talking, hearing, walking, running, and vision activities occur continuously. ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.

Equal Opportunity Employer:
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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