Guest Services Representative

4 weeks ago


Baltimore, Maryland, United States ASM Global Full time
Job Summary:

The Guest Services Team at ASM Global is responsible for ensuring the safety and security of our patrons, employees, and assets. We are seeking a highly skilled and dedicated individual to join our team as a Guest Services Representative.

Key Responsibilities:

• Respond to security and safety calls in a timely manner.

• Patrol facilities and parking lots, search guest bags, prevent prohibited items from entering the facility, investigate incidents, and screen guests with metal detectors, wands, and pat-down procedures.

• Interact with guests, vendors, and employees in a courteous and professional manner, and comply with all legal and ethical instructions given by the Guest Services team.

Requirements:

• High School Diploma or equivalent.

• A minimum of 0-1 years of related work experience.

• Ability to maintain good business relations with all departments and staff.

• Ability to communicate positively with patrons while relaying information.

• Ability to be maintain a cooperative and approachable attitude with guests and staff.

• Ability to effectively perform in crises and work under pressure without the loss of composure.

• Ability to exhibit maturity by making sound judgments.

• Ability to memorize, recollect, and quickly retrieve relevant information.

• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances and attempt to diffuse the situation.

• Ability to participate in all departmental and company-wide meetings.

• Ability to maintain patron, employee, and company confidentiality.

• Must be able to work flexible hours, including nights, weekends, and holidays.

• Understanding of written and spoken English.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Tasks are performed with moderate supervision. Walking and standing occur 90% of the time. Talking, hearing, walking, running, and vision activities occur continuously.

ASM Global reserves the right to change or modify the employee's job description, whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.

Equal Opportunity Employer:

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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