Desktop Support and Business Process Improvement Expert
7 days ago
**Job Description:**
The Service Desk Business Analyst will provide technical support to our staff, analyze business processes, and identify areas for improvement.
This role involves working closely with the project management team to prioritize deliverables and collaborate with business partners to drive satisfaction with IT.
Key Responsibilities:
- Providing technical support to end-users
- Analyzing business processes and identifying areas for improvement
- Documenting processes and procedures
- Collaborating with project management team to prioritize deliverables
Requirements:
- Associates Degree or equivalent work experience
- At least 3-5 years of experience in a service desk environment
- Setup and configuration of Windows and Mac OS hardware and software
- Strong knowledge of Microsoft Office Suite and Active Directory
Why Join Our Team:
- Competitive salary and benefits package
- Opportunity to work with a diverse team
- Professional development opportunities
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