Desktop Support Specialist
3 weeks ago
Estimated Salary: $30-$40 per hour
About the Role:This Desktop Support Specialist position is perfect for individuals who excel in providing technical assistance to customers. As a key member of our team, you will be responsible for resolving issues and ensuring exceptional service.
The ideal candidate will have 4+ years of experience in technical support, IT, or network administration roles. Strong understanding of computer hardware, networking, and software troubleshooting are essential skills for this position.
Bonus Points For:
- Previous experience as a company's first technical support hire.
- Experience troubleshooting Android systems.
- Familiarity with POS systems (Toast, Square, Upserve, Micros, Aloha, NCR, or Revel).
- Provide first-line technical support for merchant issues.
- Investigate and resolve complex technical issues.
- Develop deep expertise in the product and support processes.
- Bachelor's degree in a technical field (e.g., IT, Computer Science, Computer Engineering) or equivalent work experience.
- Strong communication and problem-solving skills.
- Ability to thrive in a fast-paced environment.
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