Desktop Support Engineer

5 days ago


San Francisco, California, United States Edge Communications Solutions LLC Full time
Job Summary:
The Desktop Support Engineer will be responsible for providing high-quality technical support services to our clients in the hospitality industry. This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

About the Job:
We are seeking a skilled and motivated individual to join our team as a Desktop Support Engineer. The successful candidate will be responsible for troubleshooting hardware and software issues, setting up end-user equipment, and performing network administration functions. You will also be involved in managing user accounts and permissions, collaborating with peers to resolve technical issues, and providing on-site and remote desktop support to customers.

Responsibilities:
* Troubleshoot hardware and software issues
* Set up and maintain end-user equipment
* Perform network administration functions
* Manage user accounts and permissions
* Collaborate with peers to resolve technical issues
* Provide on-site and remote desktop support to customers

Requirements:
* 2 years of telecommunications experience
* Strong knowledge of TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and POS devices
* Familiarity with Ruckus APs and Meraki APs administration
* Excellent customer service and problem-solving skills
* Ability to work effectively in a fast-paced environment

Salary: $55,000 - $75,000 per annum

Benefits:
* Comprehensive health insurance
* Retirement savings plan
* Paid time off

Note: The salary range is an estimate based on industry standards and location.

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