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Manager of Global Service Delivery

1 week ago

Spring, Texas, United States HP Development Company, L.P. Full time
Job Description:

The HP Development Company, L.P. is looking for a seasoned Service Delivery Operations Manager to lead the Services Delivery Management (SDM) team. This position will be responsible for managing a team of Service Delivery Managers located in the AMS region with a global scope of responsibility for their owned GT1 accounts.

About the Role:

- Lead a team of Service Delivery Managers to ensure best-in-class delivery performance across the deal scope in front of the customer (KPI, SLA at contractual target and improvement and corrective action plans)
- Handle delivery performance escalations from customers and drive them to diligent resolution
- Conduct regular reviews with the Customer, or support the deal Customer Success Manager in the CO organization in doing so
- Drive continuous improvement in terms of delivery performance (KPI, SLA...), proactive customer IB optimization and COS (Cost of Sales) for the deal (fleet and delivery resources utilization)

Benefits:

- Salary range: $130,350 to $200,750 annually
- Bonus opportunities
- Equity options
- Comprehensive benefits package, including health insurance, dental insurance, vision insurance, long term/short term disability insurance, employee assistance program, flexible spending account, life insurance and generous time off policies