Strategic Services Management Position
5 days ago
We are seeking a highly experienced and skilled professional to fill the Strategic Services Management Position at HP Development Company, L.P.
This role requires a strong ability to negotiate with internal & external partners and customers, generate new and innovative solutions to complex problems, think out of the box, and manage VP and C-level communications.
- Excellent verbal and written communication skills, including negotiation and influencing skills
- Ability to manage VP and C-level communications, and in handling conflict and pressure
The successful candidate will be responsible for leading the Services Delivery Management (SDM) team for Managed Services (MPS, MDS, MCS) on Global Tier 1 (GT1) accounts.
The job involves:
- E2E Service Delivery Operations to contractual SLA
- Customer Escalation Management
To be considered for this position, you should have more than 5-year experience in Service business, including sales facing & customer facing roles, and experience in customer services operations and contractual Services framework.
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