Global Delivery Excellence Director

5 days ago


Spring, Texas, United States HP Development Company, L.P. Full time
Job Overview

The Global Delivery Excellence Director role is a critical position within the Managed Services organization at HP Development Company, L.P.

This position is chartered to lead the Services Delivery Management (SDM) team for Managed Services (MPS, MDS, MCS) on Global Tier 1 (GT1) accounts.

The leader in this position will be responsible for his/her SDM team best-in-class execution, and for the ongoing development of the team members, to consistently achieve best-in-class delivery performance and resulting customer's experience that enables business growth.

  • Accountability for best-in-class delivery performance across the deal scope in front of the customer
  • Tackle delivery performance escalation from customers and driving them to diligent resolution

The ideal candidate should have more than 5-year experience in a Senior Management role, experience in customer services operations and contractual Services framework, excellent leadership skills for managing, coaching and developing individual contributors, lower-level managers and peers.



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