Services Delivery Manager

2 weeks ago

Spring, Texas, United States Submer Full time
Location & work modality:

Houston, TX #LI-Hybrid

Start:

ASAP

Type of Contract:

Full Time / Permanent

Travel Requirements:

75%

About Submer

The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time.

At Submer, we believe that our digital world can be more sustainable, more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter, supercomputer, hyperscale and edge applications to make that future possible.

Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and day-to-day operations. We're scaling our team and operations worldwide to meet growing international demand.

What impact you will have

As the Field Services Delivery Manager - NAM, you will lead the local field services team, actively contribute to service offerings, and provide hands-on support in the field to ensure seamless operations of Submer solutions for our customers.
Lead a high-performing team that delivers exceptional service and support to Submer customers across North America.
Play a pivotal role in driving customer satisfaction through efficient problem-solving, proactive planning, and technical expertise.
Contribute to the continuous improvement of processes and solutions, ensuring our services exceed customer expectations.

What you'll do
Lead and inspire the NAM Field Services team to achieve peak performance, ensuring seamless operations and superior customer satisfaction.
Coordinate team resources and plan effectively to meet service demands and objectives.
Commission, troubleshoot, and maintain electrical and mechanical systems in data centers.
Provide comprehensive training to customers on operating Submer products and performing regular maintenance.
Diagnose and repair issues related to control panels, pumps, valves, and piping systems.
Adhere to safety guidelines and identify opportunities to enhance system performance.
Define troubleshooting guides and improve remote issue resolution.
Develop and execute training and onboarding plans for service partners.
Gather and report customer feedback to support continuous improvement initiatives.
Assist the production and customer care teams during non-customer-facing periods.
Ensure effective task coverage during peak periods and adapt to dynamic workloads.
Foster a collaborative and positive team environment to drive success.

What you'll need

Proven track record as a Field Technician Manager
Demonstrated experience in team management, including mentoring technicians and managing escalations.
Strong technical knowledge of:
Electrical systems (e.g., wiring, circuits, control panels).
Mechanical systems (e.g., pumps, valves, piping).
Experience documenting procedures is required.
Experience managing a help desk is preferred.
Ability to work varied hours and accommodate different time zones during peak periods.
Willingness to travel frequently to meet customer needs.
Valid driver's license and reliable access to transportation.
Strong problem-solving skills and a proactive mindset.

What we offer
Attractive compensation package reflecting your expertise and experience.
Medical Insurance Plan.
401k Employee volunteer contribution Plan.
A great work environment characterised by friendliness, international diversity, flexibility, and a hybrid-friendly approach.
You'll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution

We are also open to considering candidates who are interested in relocating to Houston.

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Department RevOps Locations Houston (Hybrid) Remote status Hybrid Employment type Full-time

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