POS Support Specialist
2 days ago
We are seeking a highly skilled and motivated POS Support Technician to join our team at Bepoz America. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the U.S and Canada.
Key Responsibilities
- Provide technical support to resellers and direct customers via phone, email, and remote desktop programs.
- Diagnose and resolve technical issues with our point of sale software and hardware.
- Collaborate with our development team to identify and resolve software bugs and issues.
- Develop and maintain knowledge base articles and solution guides to assist customers with common issues.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
Requirements
- Strong technical skills and experience with point of sale software and hardware.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in English and strong customer service skills.
- Ability to lift 45 lbs and occasional travel for onsite service.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading provider of point of sale solutions.
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