Technical Support Specialist for POS Systems

2 months ago

North Little Rock, Arkansas, United States Bepoz Full time
Job Overview

Responsibilities of the POS Support Specialist

The specialist will:


• Offer technical assistance to Resellers across North America.


• Assist Direct Customers in navigating technical challenges.


• Collaborate with U.S.-based payment providers and third-party integrations to resolve support inquiries.

Role Description

Provide expert support for the POS Application, including proprietary applications and integrations developed by the company.

This Windows-based point of sale software is designed with configurable options for North American markets, accommodating local taxes, currencies, and features tailored for retail and hospitality sectors. The role requires comprehensive knowledge of the software, supported by access to a knowledge base, solution articles, user manuals, and software downloads.

You will be integrated into the helpdesk ticketing system to manage support requests from both resellers and direct customers.

Your workstation will be equipped with a VoIP phone extension to facilitate communication with the head office.

Daily Responsibilities Include:


• Responding to customer support inquiries via phone.


• Utilizing remote desktop tools for assisting customers and resellers.


• Collecting log files and testing database backups to troubleshoot issues.


• Continuously learning about our products and staying updated on system changes.


• Seeking guidance and training from colleagues.


• Documenting and updating support tickets in the system.


• Testing POS hardware, including terminals, printers, and scanners, to diagnose issues.


• Prioritizing tasks to address urgent issues first, followed by general support and training.


• Understanding compatible POS hardware and its configuration.


• Following up with customers to confirm resolution of their technical concerns.

Qualifications

Ideal candidates should possess:


• A strong enthusiasm for learning and utilizing new software.


• Knowledge of computer systems, mobile devices, and various technology products.


• Experience with LAN/WAN networking.


• Proficiency in configuring and securing different versions of Windows OS.


• Familiarity with help desk software and remote support applications.


• Strong command of the English language.


• Excellent communication and problem-solving abilities.


• A customer-focused and composed demeanor.


• The capability to manage multiple tasks effectively.


• The ability to reassure customers while resolving their technical issues.


• Physical capability to lift up to 45 lbs.


• Willingness to travel occasionally for on-site support.


• Strong organizational skills and attention to detail.

Additional Preferred Skills (Not Mandatory)


• Previous experience in a technical support role for Point of Sale solutions.


• Familiarity with POS equipment such as printers, scanners, scales, and payment terminals.

  • POS Support Specialist

    1 month ago

    North Little Rock, Arkansas, United States Bepoz Full time

    Job OverviewAt Bepoz America, we are seeking a highly skilled and motivated POS Support Technician to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the U.S and Canada, ensuring their POS systems are running smoothly and efficiently. Key Responsibilities Provide...

  • POS Support Specialist

    2 weeks ago

    North Little Rock, Arkansas, United States Bepoz Full time

    Job OverviewWe are seeking a highly skilled and motivated POS Support Technician to join our team at Bepoz America. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers and resellers in the U.S and Canada.Key ResponsibilitiesProvide technical support to customers and resellers via phone,...

  • POS Support Specialist

    2 weeks ago

    North Little Rock, Arkansas, United States Bepoz Full time

    Job OverviewWe are seeking a highly skilled and motivated POS Support Technician to join our team at Bepoz America. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers in the U.S and Canada.Key ResponsibilitiesProvide technical support to resellers and direct customers via phone, email,...

  • Energy Storage Systems Technical Support Specialist

    5 days ago

    North Little Rock, Arkansas, United States Atlas Copco Full time

    Job SummaryWe are seeking a highly skilled Energy Storage Systems Technical Support Specialist to join our team at Atlas Copco. As a key member of our technical support team, you will be responsible for providing expert technical support and customer satisfaction by providing expert troubleshooting, system optimization, and comprehensive customer support for...

  • Technical Support Specialist

    5 days ago

    North Little Rock, Arkansas, United States Atlas Copco Full time

    Job SummaryWe are seeking a skilled Technical Support Representative to provide top-notch technical support for medical and laboratory gas equipment to our customers. As a key member of our team, you will work closely with the technical support team to ensure seamless coverage and minimize lost calls.Key Responsibilities- Provide technical support to...

  • Technical Support Specialist

    6 days ago

    Little Rock, Arkansas, United States Aleron Full time

    Job SummaryAcara Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring seamless implementation and maintenance of our equipment and services.Key ResponsibilitiesCoordinate with clients to schedule and...

  • Technical Support Specialist

    1 week ago

    Little Rock, Arkansas, United States Aleron Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Aleron. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and...

  • Technical Sales Specialist

    4 weeks ago

    Little Rock, Arkansas, United States Argus Technical Full time

    Job Title: Technical SalesWe are seeking a dynamic and down-to-earth individual with a solid work history and good CAD skills to join our team at Argus Technical. As a Technical Sales & Application Engineer, you will be responsible for multiple tasks within the organization.Key Responsibilities:Develop and maintain strong relationships with customers and...

  • Diagnostics Technical Specialist

    2 weeks ago

    Little Rock, Arkansas, United States Zoetis, Inc Full time

    Job Title: Diagnostics Technical SpecialistWe are seeking a skilled Diagnostics Technical Specialist to join our team at Zoetis, Inc. This is a field position that requires strong technical expertise and excellent customer service skills.Job Summary:The Diagnostics Technical Specialist will provide onsite support to veterinary clinics, laboratory research,...

  • Field Support Specialist

    2 weeks ago

    Little Rock, Arkansas, United States Hanker Systems Inc Full time

    Job Title: Field Technician/ Technical SupportHello,I trust you're doing greatMy name is Raj, and I work as a Recruiter at Hanker Systems. I wanted to get in touch because we have a fantastic job opening with one of our clients that I believe would pique your interest. Role: Field Technician Location: Little Rock, AR In person Interview Job Description The...

  • System Support Specialist

    1 month ago

    Little Rock, Arkansas, United States S&D Coffee Inc Full time

    Job Title: System Support AdministratorAt S&D Coffee Inc, we are seeking a highly skilled System Support Administrator to join our Information Technology team. As a key member of our team, you will be responsible for providing technical support for desktop computers, smart phones, applications, and related technology.Key Responsibilities:Provide technical...

  • Senior Technical Support Specialist

    3 weeks ago

    Little Rock, Arkansas, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled Senior Technical Support Analyst to join its Fusion Supply Chain Management / Manufacturing Support team. As a key member of this team, you will play a critical role in providing exceptional support to customers and partners, leveraging your technical expertise and problem-solving skills to resolve complex...

  • IT Support Specialist

    1 month ago

    Little Rock, Arkansas, United States University of Arkansas for Medical Science Full time

    Job SummaryUnder the supervision of a senior technician, this position provides technical support for the University of Arkansas for Medical Sciences' security systems and network cabling components. The successful candidate will be responsible for installing electronic control systems, troubleshooting issues, and responding to on-call situations.Key...

  • Technical Training Specialist

    4 weeks ago

    Little Rock, Arkansas, United States Hugg & Hall Full time

    Job Title: Technical Training SpecialistHugg & Hall Equipment Company is seeking a skilled Technical Training Specialist to join our team. As a Technical Training Specialist, you will be responsible for conducting training programs for equipment service technicians and mechanics.Key Responsibilities:Develop and deliver training programs to meet the needs of...

  • LPN/LVN Healthcare Support Specialist

    1 week ago

    North Little Rock, Arkansas, United States HealthCare Support Full time

    LPN/LVN Healthcare Support Specialist OpportunityHealthCare Support is seeking a qualified LPN/LVN to fill a 13-week contract in Huntersville, North Carolina. This role offers a unique chance to work with a reputable healthcare provider and gain valuable experience in the field.Benefits of Working with HealthCare Support: Immediate enrollment in health...

  • IT Support Specialist

    4 weeks ago

    Little Rock, Arkansas, United States TEKsystems Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Technical Support Professional, you will be responsible for providing top-notch technical assistance to our clients via various communication channels.Key Responsibilities:Answer technical questions and resolve issues via chat, phone, or other messaging...

  • IT Support Specialist

    2 months ago

    Little Rock, Arkansas, United States TEKsystems Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Technical Support Professional, you will be responsible for providing technical assistance to clients via various communication channels.Key Responsibilities:Provide technical support to clients via chat, phone, or other messaging systemsAssist clients with...

  • Electronic Systems Specialist

    2 weeks ago

    Little Rock, Arkansas, United States Army National Guard Full time

    Job SummaryWe are seeking a skilled Electronic Systems Specialist to join our team at the Army National Guard. As a Signal Support Systems Specialist, you will be responsible for integrating signal systems and networks, performing signal support functions, and maintaining radio and data distribution systems.Key ResponsibilitiesMaintain and install signal...

  • Computer Support Specialist

    4 days ago

    Little Rock, Arkansas, United States University of Arkansas System Full time

    Job Summary:The University of Arkansas System Division of Agriculture is seeking a skilled Computer Support Specialist to join our team. As a key member of our IT department, you will be responsible for maintaining, analyzing, troubleshooting, and repairing hardware and software systems.Key Responsibilities:Maintain and repair computer hardware and software...

  • Systems Support Associate

    1 month ago

    Little Rock, Arkansas, United States Aleron Full time

    Job Title: Systems Support AssociateWe are seeking a highly skilled and motivated Systems Support Associate to join our team. As a Systems Support Associate, you will be responsible for providing technical support and assistance to our customers, ensuring that their systems are running smoothly and efficiently.Key Responsibilities:Provide technical support...