Call Center Team Lead

2 weeks ago


Hershey, Pennsylvania, United States AEG Full time
Job Summary

AEG is seeking a highly skilled and experienced Call Center Team Lead to join our team. As a key member of our customer service team, you will be responsible for maintaining accountability for the employee and guest experience of the Call Center.

Key Responsibilities
  • Team Leadership: Lead and manage a team of customer service representatives to ensure exceptional guest experiences.
  • Guest Experience: Maintain a clean and organized work area, including preparing and sweeping queue areas, work stations, and walkways.
  • Communication: Communicate effectively with supervisors and team members to ensure staffing needs are met and break schedules are coordinated.
  • Training and Development: Ensure employees are trained at their assigned location and have proper documentation.
  • Quality Assurance: Conduct internal audits and quality assurance assessments to ensure compliance with company standards.
  • Coaching and Development: Coach employees and administer disciplinary action when necessary.
  • Guest Services: Provide exceptional guest services, resolve guest inquiries in a timely manner, and adhere to department and company service expectations.
Requirements
  • Experience: Previous experience in a Call Center environment.
  • Skills: Proficient in Google Workspace applications, ability to effectively communicate verbally, and comfortable with electronic equipment and digital ticketing software.
  • Education: High school diploma or equivalent required.
Working Conditions
  • Work Schedule: Must be able to work flexible hours, including mornings, evenings, weekends, and holidays.
  • Physical Demands: Must be able to sit for periods up to five hours at a time, walk, bend, climb stairs, and lift up to twenty pounds without assistance.


  • Hershey, Pennsylvania, United States K.A. Recruiting Full time

    Laboratory Team Lead Opportunity **About the Role** We are seeking a highly skilled Laboratory Team Lead to join our team at K.A. Recruiting. As a Laboratory Team Lead, you will be responsible for providing laboratory services to meet the needs of patients, performed in accordance with accepted standards and practices. **Responsibilities** * Provide...


  • Hershey, Pennsylvania, United States KA Recruiting Inc. Full time

    KA Recruiting Inc. is seeking a skilled Laboratory Team Lead to join our team. The ideal candidate will have a Bachelor's degree and a minimum of 5-8 years of experience in a laboratory setting. The successful candidate will have a strong background in generalist experience and hold an ASCP or equivalent certification. Key responsibilities include providing...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Job SummaryWe are seeking a highly skilled Contact Center Specialist to join our team at Penn State Health. As a key member of our Contact Center, you will provide exceptional customer service to patients and physicians, acting as the first point of contact for various patient needs.Key ResponsibilitiesProvide high-quality customer service to patients and...

  • Nurse Practitioner

    1 day ago


    Hershey, Pennsylvania, United States Penn State Health Full time

    About the RoleWe are seeking a skilled Registered Nurse to join our team at Penn State Health's Breast Care Center. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and contributing to a positive and supportive work environment.Key ResponsibilitiesAssess, plan, implement, and evaluate nursing care for...

  • Nurse Practitioner

    2 weeks ago


    Hershey, Pennsylvania, United States Penn State Health Full time

    About the RolePenn State Health is seeking a skilled Registered Nurse to join our team in the Infusion Center. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and working collaboratively with our medical staff to ensure the best possible outcomes.Key ResponsibilitiesAssess, plan, implement, and evaluate...


  • Hershey, Pennsylvania, United States AEG Full time

    Housekeeping Team MemberAEG is seeking a skilled Housekeeping Team Member to join its team. As a member of our Housekeeping Department, you will play a vital role in ensuring that our guests experience exceptional cleanliness and comfort in our guest rooms and public areas.Key Responsibilities:Inspect guest rooms and public areas to ensure that employees...

  • Retail Team Member

    1 week ago


    Hershey, Pennsylvania, United States AEG Full time

    {"Job Title": "Retail Team Member", "Job Summary": "We are seeking a Retail Team Member to join our team at Hersheypark Entertainment Complex. As a Retail Team Member, you will provide exceptional guest service in all retail outlets at the GIANT Center, achieving department goals and exceeding customer expectations.Responsibilities:* Serve as front-line team...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    About the RoleWe are seeking a highly skilled Health Information Management Lead Associate to join our team at Penn State Health. As a key member of our team, you will be responsible for overseeing the flow of work in Release of Information, Document Imaging, Word Processing, and/or the file area of HIS.Key ResponsibilitiesProvide oversight, corrective...

  • Retail Team Member

    2 weeks ago


    Hershey, Pennsylvania, United States AEG Full time

    Job SummaryThis is a seasonal part-time position responsible for providing excellent customer service in all retail outlets at the Giant Center, a 10,500-seat multi-purpose arena. The ideal candidate will be able to work flexible hours, including days, evenings, weekends, and holidays, and will be required to work 70% of hockey games each month throughout...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Penn State Health - Hershey Medical CenterLocation: US:PA: HersheyWork Type: Full TimeFTE: 1.00Shift: DayHours: 8:00a - 4:00pSUMMARY OF POSITION:Oversee, guide, and manage the daily operations of Radiology Vascular personnel. Support management decisions and initiatives.MINIMUM QUALIFICATION(S): Associate Degree or equivalent experience Three (3) years of...

  • Sales Team Leader

    1 week ago


    Hershey, Pennsylvania, United States The Tile Shop, Inc. Full time

    Job SummaryThe Tile Shop, Inc. is seeking a highly motivated and experienced Sales Team Leader to join our team. As an Assistant Store Manager, you will be responsible for leading a team of sales associates to achieve sales goals and provide exceptional customer service.Key ResponsibilitiesLead by example to build, develop, and inspire a high-performing...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Position: Supply Chain Team LeaderAs a pivotal member of the Supply & Distribution team at Penn State Health, you will oversee and support the operations of Supply and Distribution personnel in managing the inventory of medical and surgical supplies and equipment.Key Responsibilities:- Direct and assist Supply and Distribution staff in their daily tasks.-...

  • Sales Team Leader

    2 weeks ago


    Hershey, Pennsylvania, United States The Tile Shop, Inc. Full time

    Job SummaryThe Tile Shop, Inc. is seeking a highly motivated and experienced Sales Team Leader to join our team. As an Assistant Store Manager, you will be responsible for leading a team of sales associates to achieve sales goals and provide exceptional customer service.Key ResponsibilitiesLead and develop a high-performing sales team to drive sales growth...

  • LPN Nurse

    5 days ago


    Hershey, Pennsylvania, United States Penn State Health Full time

    About the RoleWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Penn State Health Hershey Medical Center. As an LPN, you will provide high-quality patient care and work collaboratively with our interdisciplinary team to deliver exceptional patient outcomes.ResponsibilitiesProvide direct and individualized nursing care to patients...

  • Barista Team Member

    2 weeks ago


    Hershey, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe are a leading retail company dedicated to making a positive impact on our communities. Our mission is to provide exceptional customer service and create a welcoming environment for our customers and team members.Job SummaryWe are seeking a highly motivated and customer-focused Barista Team Member to join our team. As a Barista Team...


  • Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Job SummaryPenn State Health is seeking a highly skilled Physiatrist to join our team in Hershey, PA. As a Physiatrist, you will provide consults and outpatient care at Milton S. Hershey Medical Center, with the possibility of cancer rehab consults in other Penn State Health community hospitals.ResponsibilitiesProvide consults and outpatient care to patients...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Unlock Your Potential as a Respiratory Therapist at Penn State HealthElevate your career in respiratory care at Penn State Health, where we prioritize exceptional patient outcomes and professional growth. As a Respiratory Therapist II, you will be part of a dynamic team that values expertise, supports development, and celebrates achievements.Why Choose Penn...

  • Dialysis Nurse

    5 days ago


    Hershey, Pennsylvania, United States Dialysis Care Center Full time

    About the RoleWe are seeking a highly skilled and compassionate Dialysis Nurse to join our team at Dialysis Care Center. As a key member of our healthcare team, you will be responsible for providing exceptional care to our patients undergoing hemodialysis treatment.Key ResponsibilitiesSupervise and mentor Patient Care Technicians (PCTs) to ensure...


  • Hershey, Pennsylvania, United States Discover Vanderbilt University Medical Center Full time

    Discover Vanderbilt University Medical CenterLocation: United StatesWork Type: Full TimeFTE: 1.00Shift: VariedHours: VariedRecruiter Contact: Not providedPOSITION SUMMARY:The Radiologic Technologist I is accountable for executing a range of standardized imaging techniques, configuring and fine-tuning associated equipment, and maintaining comprehensive...


  • Hershey, Pennsylvania, United States Penn State Health Full time

    Penn State Health OpportunityWe are seeking a highly skilled Physiatrist to join our team at Penn State Health Hershey Medical Center. As a Physiatrist, you will provide consults and outpatient care to patients with a focus on cancer rehabilitation and pelvic pain management.Key Responsibilities:Provide consults and outpatient care to patients with cancer...