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Retail Team Member

2 months ago

Hershey, Pennsylvania, United States AEG Full time
{"Job Title": "Retail Team Member", "Job Summary": "We are seeking a Retail Team Member to join our team at Hersheypark Entertainment Complex. As a Retail Team Member, you will provide exceptional guest service in all retail outlets at the GIANT Center, achieving department goals and exceeding customer expectations.

Responsibilities:

* Serve as front-line team member, assisting in all GIANT Center retail outlets as the business warrants
* Provide exceptional guest service within your assigned store location, including entering sales into POS system for a positive checkout experience
* Answer guest inquiries, in person and over the phone in a timely manner while maintaining confidentiality with guest information
* Exhibit thorough product knowledge and upselling techniques to guests
* Maintain store appearance standards to ensure the store is stocked and assist in other inventory management tasks as needed
* Resolve immediate guest concerns, partnering with lead staff when needed to prevent recurring guest service issues
* Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed

Requirements:

* Must be 18 years or older at time of application
* One year of retail/customer service experience preferred

Working Conditions:

* Must be able to work flexible hours including days, evenings, weekends, and holidays
* Required to work 70% of hockey games each month throughout the hockey season
* Must be able to work in combination of indoor and outdoor weather conditions
* Physical requirements include standing % of the shift), sitting, walking, bending, pushing, pulling, lifting up to 35 lbs. with assistance, finger dexterity and communicating effectively

Hershey Entertainment and Resorts is an Equal Opportunity Employer."