Community Development Representative

5 days ago


South Pasadena, California, United States YMCA of Metropolitan L.A. Full time
Job Overview
The YMCA of Metropolitan Los Angeles is a premier non-profit organization seeking a highly motivated and enthusiastic Membership Service Representative I. As a key member of our team, you will be responsible for leading membership growth through marketing and lead generation, prospect management, and conversion to membership. This role requires strong communication skills, basic computer knowledge, and the ability to work effectively in a fast-paced environment.

About You
To succeed in this position, you should have a high school diploma or equivalent, be 16 years or older (with a work permit required if under 18), and possess strong character values, communication skills, and basic computer skills. Customer service experience is preferred, and you must be available to work a minimum of 15 hours per week. This position requires passing an E-Verify check, and you will need to be able to perform physical, visual, and auditory tasks with or without reasonable accommodation.

Your Key Responsibilities
As a Membership Service Representative I, your primary duties will include creating a welcoming environment for all members, providing excellent customer service, ensuring accurate membership and program enrollments, processing payments and registrations, responding to inquiries, and promoting YMCA programs. You will also be expected to engage with members regarding their participation in programs, administer member issues, follow daily cash handling procedures, and attend staff meetings and trainings as required. You will demonstrate the Six Pillars of Character and YMCA Core Values in all dealings with members, guests, volunteers, and fellow staff.

What's in it for You?
In return for your hard work and dedication, you can expect a competitive salary of approximately $42,000 - $52,000 per year, depending on location and experience. Additionally, you will have access to opportunities for personal growth and development, a fun and supportive work environment, and the satisfaction of making a positive impact in your community. If you are passionate about delivering exceptional customer experiences and promoting healthy lifestyles, we encourage you to apply.

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