Route Operations Coordinator

2 weeks ago


Coeur d'Alene, Idaho, United States MV Transportation Full time
Overview:

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Key Responsibilities:

MV Transportation is in search of a

Dispatcher

to oversee daily route operations and report directly to the Operations Manager. This role is crucial in ensuring compliance with client-defined procedures and adherence to company standards. The Dispatcher will engage in daily communication with drivers and clients, organizing activities to guarantee safe, cost-effective, and timely service delivery.

Job Duties Include:

- Promoting and executing our safety program under the guidance of the Safety Manager.
- Welcoming visitors, employees, and applicants while ensuring the safety and security of the front office.
- Handling client inquiries and relaying issues to drivers and the Operations Manager as necessary.
- Monitoring radio communications, telephones, and on-road service quality.
- Fostering positive employee morale and ensuring high-quality customer service.
- Tracking and managing driver sign-in and sign-out processes daily.
- Consistently monitoring system performance while fulfilling other essential tasks.
- Participating in the analysis and review of operational performance.
- Noting any late starts or route closures and communicating these to the Operations Manager.
- Maintaining a clean and organized workspace.
- Completing required operational reports punctually and forwarding them to the Operations Manager and other designated personnel.
- Scheduling drivers for upcoming routes in accordance with contract requirements and operational needs.
- Generating daily reports summarizing job duties performed, including staff reports related to safety concerns, operational challenges, and driver requests to enhance the work environment.
- Performing additional duties as assigned.

Qualifications:

- One (1) year of prior experience as a Dispatcher is preferred.
- Two (2) years of experience in Customer Service is preferred.
- Flexibility to work various shifts throughout the year.
- Strong communication skills to interact effectively with management, staff, clients, and the public.
- Extensive knowledge of Kootenia County geography.
- High School diploma or equivalent required.
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Familiarity with ParaPlan software or the ability to learn it quickly.
- Capability to execute assignments fully as directed by supervisors/managers.
- Ability to manage multiple tasks simultaneously while maintaining composure in high-pressure situations.
- Openness to ongoing training and coaching to enhance safety and operational performance.
- Strong moral character, people-oriented, and attentive, with a positive demeanor even in stressful situations to fulfill our mission of providing excellent customer experiences.
- Professional phone etiquette is essential.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee based on race, color, religion, creed, national origin, sex, physical or mental disability, veteran status, genetic information, or any other legally recognized protected basis under federal, state, or local laws.

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