Equipment Services Coordinator

23 hours ago


Coeur d'Alene, Idaho, United States MV Transportation Full time
Job Summary

MV Transportation is seeking a highly skilled Dispatcher to oversee the day-to-day route operations and report to the Operations Manager. The ideal candidate will be responsible for organizing and conducting activities to ensure safe, cost-effective, and on-time operating performance.

Key Responsibilities
  • Direct the day-to-day route operations and report to the Operations Manager.
  • Organize and conduct activities to ensure safe, cost-effective, and on-time operating performance.
  • Track and report sign-in/sign-out times, ensure routes are timely, and communicate service issues to the Operations Manager as appropriate.
  • Responsible for the promotion and execution of our safety program under the supervision of the Safety Manager.
  • Ensure the safety and security of the front office by being attentive to restricted areas.
  • Communicate with drivers and Operations Manager as appropriate.
  • Monitor radio, telephones, and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitor daily system performance consistently while performing other essential duties.
  • Participate in analysis and review of operating performance.
  • Complete required operational reports on time and report them to the Operations Manager and others as designated.
  • Document all reports and file and/or forward to appropriate people for resolution.
  • Scheduling of drivers on next business day's route in accordance with contract requirements and system needs.
  • Generate daily report summarizing job duties performed, including staff reports in regard to safety issues/concerns, operational misfortune, and drivers' needs/request in efforts to improve work environment.
Requirements
  • Two (2) years of Customer Service experience is preferred.
  • Ability to work shifts on all hours of operation on all days of the year we are open.
  • Ability to be flexible in working hours to cover the needs of the business due to call-out or vacations.
  • Ability to communicate clearly, effectively, and efficiently with Management, staff, clients, and the public.
  • Intermediate or expert knowledge in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
  • Experience with ParaPlan software or ability to learn software proficiently.
  • Must be receptive to positive on-going training/coaching to improve safety and operational performance.
  • Must be of strong moral character, people-oriented, attentive, maintain a bright positive demeanor (even under high pressure/stressful situations) to meet our mission in providing the best customer experience to our drivers, passengers, and clients.
  • Able to demonstrate professional phone manner.


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