Service Excellence Representative

1 week ago


Durham, North Carolina, United States NC Farm Bureau Full time

**Job Overview:**

As a Customer Service Agent with NC Farm Bureau, you will play a vital role in shaping the customer experience. This position requires strong problem-solving skills, excellent communication abilities, and a passion for delivering top-notch service.

**Key Responsibilities:

  1. Analyze customer feedback to identify patterns and suggest improvements
  2. Resolve customer complaints promptly, maintaining a professional demeanor at all times
  3. Utilize established protocols when addressing complex issues and consult with supervisors when necessary
  4. Provide detailed follow-ups to ensure customer satisfaction
  5. Update customer accounts accurately and efficiently

**Requirements:

  • High school diploma or equivalent
  • Previous experience in a customer-facing capacity
  • Outstanding active listening, interpersonal, and communication skills

**Compensation:** $50,000 - $65,000 per annum, commensurate with industry standards and regional considerations.



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